Privacy Policy & Cookie Policy

1. Scope

At Roha Executive Travel Ltd (“we,” “our,” or “us”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile apps, or related services (collectively, the “Services”).

Our Services are not intended for minors, and we do not knowingly process their data.

2. Data Controller

The controller responsible for processing personal data in connection with our Services is:

Roha Executive Travel Ltd
[Company Address]
Email: [Company Email]

For more details, please see our Legal Notice.

3. Data Protection Officer

You may contact our Data Protection Officer directly at:
Roha Executive Travel Ltd – Data Protection Officer
[Address]
Email: [DPO Email]

All inquiries are handled confidentially.

4. Data Security

We implement industry-standard technical and organizational measures to keep your data safe, including encrypted data transfers (TLS/SSL). While we apply email encryption where possible, we recommend using encrypted communication for highly sensitive information.

5. Use of Our Websites

When you visit our websites without logging in, certain data (“surf data”) is collected automatically, such as IP address, browser type/version, pages visited, and time of access. We use this information to maintain secure operations, improve Services, and prevent misuse (e.g., cyberattacks or fraudulent bookings).

6. Cookies & Similar Technologies

We use cookies, pixels, and similar tools to ensure the functionality of our Services, enhance user experience, and, with your consent, for analytics and marketing purposes.

• Essential Cookies – Required for core functions (e.g., login, language settings).

• Analytics Cookies – Help us understand usage patterns.

• Marketing Cookies – Used for personalized advertising.

You may change or revoke your cookie preferences anytime via our Cookie Management Tool or your browser settings.

For more details, please see our Cookie Policy.

7. Mobile Apps

When using our mobile apps, we may collect additional data, such as device type, OS version, and app version. Push notifications are only sent if you have enabled them on your device.

8. Social Media & Third-Party Platforms

We maintain profiles on platforms such as Facebook, LinkedIn, and Instagram. When you interact with us on these platforms, the respective providers’ privacy policies apply.

We may also offer sign-in options through third-party services (e.g., Facebook Login, Google Sign-In). Any data shared during these logins is subject to your explicit consent.

9. Data Collected During Registered Use & Bookings

When you create an account or make a booking, we process:

• Contact details (e.g., name, email, phone number).

• Payment details (securely processed via third-party providers).

• Booking details (e.g., pickup location, destination, preferences).

We share necessary information with service providers (e.g., chauffeurs, payment processors) to fulfill your requests.

10. Payments & Fraud Prevention

Payments are processed by certified providers (e.g., PCI DSS compliant). We do not store full payment details on our systems. For fraud prevention, limited data may be shared with specialized providers.

11. Communication

If you contact us via phone, email, or forms, we process your details to respond to your request. We may also use anonymized or aggregated data to improve services and resolve technical issues.

12. Email Marketing & Newsletters

We may send newsletters or promotional content if you have consented or where permitted by law. You may unsubscribe at any time using the opt-out link included in every message.

13. Third-Party Processors

We may use carefully selected service providers to process personal data on our behalf. All such providers are contractually bound to comply with data protection regulations.

14. Your Rights

As a data subject, you have the right to:

• Access your personal data.

• Correct inaccurate or incomplete data.

• Request deletion of data.

• Restrict processing under certain conditions.

• Object to processing based on legitimate interests or direct marketing.

• Receive your data in a portable format.

• Withdraw consent at any time.

• Lodge a complaint with a supervisory authority.

15. Automated Decision-Making

We do not use automated decision-making processes that have legal or significant effects on you without your explicit consent.

16. Data Retention

We only retain personal data as long as necessary to fulfill the purposes stated in this policy or as required by law. Afterward, data is securely deleted or anonymized.

17. Updates to This Policy

We may update this Privacy & Cookie Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “last updated” date.